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Today’s business enterprises require a customer-focused culture that emphasizes employee productivity and innovation supported by flexible, adaptable, responsive, and cost-effective facilities. Learn how facilities management (FM) groups optimize delivered value within a framework of sustainability across the enterprise—and become key internal consultants, strategists, and process-focused leaders for the business. Learn the key attributes required of a highly effective FM organization, including optimizing business processes to eliminate non-value-adding activities and the allocation of resources, expanding influence and initiatives both upstream and downstream, establishing and maintaining robust partnerships and alliances, fostering external and internal teamwork, and enhancing performance and focus on total cost to the organization. The critical viewpoints of senior leadership, customers, employees, and stakeholders are addressed as we cover the sustainability quintuple bottom line—from economic, social, environmental, technological, and political perspectives.
http://www.sps.nyu.edu/content/scps...959