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Learn specific strategies and techniques to improve your effectiveness when communicating with others. Develop an awareness of your own communication patterns and the patterns of those around you. These methods can enhance your ability to build and strengthen both professional and personal relationships. Examine how to create a rapport with anyone, gain trust quickly, apply key nonverbal communication concepts and strategies that empower others to make decisions on their own, and achieve a peak mental and emotional state.
http://www.sps.nyu.edu/content/scps...940