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Issues of conflict—and conflict management—have become front-page news. Studies show that managers and leaders spend an average of 50 percent or more of their time managing conflict on a daily basis. Effective conflict management skills can help enhance the productivity of the manager, the leader, and the organization. This results in reduced costs and a less stressful work environment, which in turn, can lead to successful career advancement. Through a combination of theory, interactive exercises, simulations, case studies, observations, and discussions, develop your critical conflict management skills and increase your effectiveness as a manager, business owner, team leader, or professional.
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