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While people skills remain important to success in this field, operating hotel properties has evolved into a blend of high-tech and high-touch. Today’s managers must make challenging decisions on what to be, what to offer, and to whom, while sustaining the property’s profitability. This intensive course addresses the different roles, responsibilities, services, and business skills involved in hotel operations. Gain general knowledge of industry-specific terms and practices while studying rooms division, food and beverage services, facilities management, sales and marketing, human resources, customer relations, legal issues, and information systems.
http://www.sps.nyu.edu/content/scps...980