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Conflict is an ever-increasing occurrence in the workplace. Professionals spend more time on issues of conflict than they do on their core responsibilities. Gaining effective conflict management skills can help to enhance employee productivity, reduce business costs, and produce a less stressful work environment. Through a combination of theory, interactive exercises, simulations, case studies, observations, and discussions, students will learn to develop their own critical conflict management skills and increase their effectiveness as a professional.
http://www.sps.nyu.edu/content/scps...950